For healthcare facilities

When transportation is broker-authorized, Graceconnections coordinates with your discharge and care teams. Trip creation and eligibility remain with the broker, health plan, or MediDrive workflow.

Key points

Confirm authorization with the member’s broker or health plan before sharing pickup details with us.
Provide accurate pickup windows, mobility needs, and special instructions through your established broker or MediDrive workflow.
For day-of issues on an authorized trip, use the facility coordination line on our contact page.

We do not accept ad-hoc trip requests from this website. Please work through the member’s transportation broker, MediDrive, or payer channel.