Trips are scheduled through MediDrive—not on this website.
Last updated: July 2026
This Privacy Policy describes how Graceconnections, INC (“Graceconnections,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with our website at graceconnectionsinc.com, our non-emergency medical transportation (NEMT) operations, and related communications (including SMS). This website is informational and does not accept trip requests; transportation is arranged through MediDrive or your health plan.
Depending on how you interact with us, we may collect contact information (name, email, phone, organization), operational trip details needed to perform broker- or plan-authorized transportation, communications records (including SMS), and limited technical data from website use.
This website is not intended for submitting protected health information (PHI). Please do not send medical diagnoses, member IDs, or detailed health information through this website or by email.
We use information to provide and coordinate authorized NEMT services; send trip-related communications (including SMS where you have opted in); respond to partnership, facility, career, and general inquiries; maintain safety and compliance; operate this website; and meet legal and contractual obligations.
You may opt in by visiting graceconnectionsinc.com/sms-consent and texting RIDE to (303) 501-1874. After you reply YES to confirm, we may send trip reminders, pickup notifications, driver arrival updates, schedule changes, and customer support messages about your authorized transportation. Message frequency varies.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to opt out. Reply HELP for assistance—call (678) 491-6542 or visit graceconnectionsinc.com. Consent is not a condition of receiving transportation services authorized through your broker or health plan. See also our SMS Consent page at graceconnectionsinc.com/sms-consent.
Mobile opt-in information (including your phone number and SMS consent) will not be shared with third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our full Privacy Policy at https://graceconnectionsinc.com/privacy.
We receive trip authorization and coordination details from transportation brokers, health plans, and programs such as MediDrive to perform authorized non-emergency medical transportation. We do not sell personal information as “sale” is commonly defined under U.S. state privacy laws. We do not share client or member information with brokers, health plans, MediDrive, healthcare facilities, or other third parties.
We may disclose information only when required by law or for safety emergencies. Mobile opt-in information (including your phone number and SMS consent) will not be shared with third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We retain information as needed for operations, contracts, and legal requirements, and use safeguards appropriate to the data. Depending on where you live, you may have rights to access, correct, or delete certain information—contact info@graceconnectionsinc.com.
We may update this Privacy Policy and will post the revised version with a new “Last updated” date.
Graceconnections, INC · 14001 E Iliff Ave, Aurora, CO 80014 · info@graceconnectionsinc.com · (678) 491-6542