Quick answers about how transportation is arranged and what this website is for.
Can I request a ride on this website?
No. Trips are scheduled through MediRide (or your health plan’s designated process)—not on this site. This website is informational only.
Who do I call to schedule transportation?
Use the transportation or member services number on your health plan ID card or benefit documents, or follow your plan’s instructions for MediRide.
What areas does Graceconnections serve?
Service areas depend on broker and health plan contracts. See our coverage page for a high-level description; your broker or MediRide can confirm specifics.
Do you offer wheelchair-accessible vehicles?
When contracted, we provide WAV capacity according to program rules. Your broker or MediRide confirms what is authorized for each trip.
How do facilities coordinate with Graceconnections?
Through broker-authorized or MediRide-authorized trips and the facility line on our contact page—not through public scheduling forms on this site.